Course information

  • Overview
  • Target Audiences
  • Course Outline
  • Upon competition of this course the attendees will have excellent understanding of what is the service management? What is ITIL? have the knowledge required for passing the ITIL foundations certificate, share some practical experience on how to implement ITSM…

    Senior Management, Function Managers, IT managers, IT professionals, Potential IT Manager, Team Members, …

    Introduction and ITIL Framework

    Service Strategy

    Service Design

    Service portfolio

    Service Catalogue

    Service Level Management

    Service Transition

    Configuration Management

    Asset Management

    Release Management

    Change Management

    Knowledge Management

    Service Operation

    Incident Management

    Problem Management

    Event Management

    Request Fulfillment

    Access Management

    Service Desk Management

    Technical Management

    Application Management

    Service Continuous Improvement

    Courses schedule