Course information

Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Setting goals and objectives to aim for will give supervisors and employees a unified focus and targets to aim for.


• Recognize the importance of having a performance review process for employees.
• Know how to make performance appraisals a cooperative process.
• Make the performance review legally defensible.
• Know how to monitor an employee’s performance
• Know the process in disciplining an employee
• Know how to effectively fire an employee

Supervisors who wish to learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Day one:
  1. The importance of Performance Appraisals
  2. The Performance Management Process
  3. The Performance Management Cycle
  4. Developing standards and goals
  5. Performance Development Plan
  6. Documenting Performance
  7. Monitoring Performance

Day two:

  1. Formal Evaluations
  2. Performance Feedback and Coaching
  3. Managing Employee Performance
  4. Handling Performance Problems
  5. Disciplinary Process
  6. How to fire someone
  7. Accepting Criticism

Courses schedule