Course information

Upon competition of this course the attendees will have excellent understanding of what is the service management? What is ITIL? have the knowledge required for passing the ITIL foundations certificate, share some practical experience on how to implement ITSM…


Senior Management, Function Managers, IT managers, IT professionals, Potential IT Manager, Team Members, …

Introduction and ITIL Framework

Service Strategy

Service Design

Service portfolio

Service Catalogue

Service Level Management

Service Transition

Configuration Management

Asset Management

Release Management

Change Management

Knowledge Management

Service Operation

Incident Management

Problem Management

Event Management

Request Fulfillment

Access Management

Service Desk Management

Technical Management

Application Management

Service Continuous Improvement

Courses schedule