Office managers supervise administrative support workers, such as office clerks and secretaries, and coordinate administrative support activities. They work in all types of business and government offices. Office managers may head the entire office in a small firm or administrative support operations in a department of a large company.
• Understand the importance of professional presence on the job.
• Learn how to self-manage to become more effective and efficient.
• Improve their communications skills, including listening, questioning, and being more assertive.
• Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.
• Develop Negotiation skills.
• Handling office tools: Fax, Telephone, E-mails, Documents and other tools.
A. Develop and define communication skills that enhance your professional relationship with other people.
B. Resolve conflicts that recognize and deal with a variety of employee behaviors.
C. Build decision-making skills that resolve conflict.
D. Manage internal staff relations.
A. Reduce work-related stress while satisfying internal customers.
B. Establish credibility and increase individual comfort level during negotiation.
C. Plan and use powerful negotiation tactics to achieve win-win outcomes for everyone.
D. Coordinate office staff activities to ensure maximum efficiency.